Available courses

How to Satisfy Your Customers: An Introduction to Quality

How to Satisfy Your Customers: An Introduction to Quality

This short course will provide learners with a background understanding of what Quality is, and how it can be managed using formal techniques to deliver better products and services.

Working at your own pace, learners will learn:

  • How to define Quality and why it's important
  • The Benefits of Formal Quality Management
  • The differences between Quality Plans, Quality Management Systems and ISO 9001
  • The Three Fundamental Concepts underpinning Quality Management
  • How Organisations can be better managed using Quality Management techniques
  • A Practical Case Study-driven exercise to enable learners to demonstrate their new Quality Management skills
The course is self-paced and learners are supported by a practicing Quality Management Consultant as a Tutor.